For island destinations and foreign countries, the delivery time is 1-7 working days. During sales and special promotions, delivery times may be altered due to the high workload, both on our part and on the part of the courier.
If the delivery of an order requires Customs processing and involves collection costs, the Customer will be responsible for this cost. Failure to do so will result in the order being returned to the point of origin, and the Customer will also be responsible for the cost of the return.
Transport times may be affected by extraordinary incidents with the carrier and by difficulties in delivering the goods.
The shipping costs shown on the website when placing the order vary depending on the destination and the amount of the purchase. In the event of a price change, the Seller will notify the customer of the change by email and the customer may choose to cancel their order without any costs being charged. The Seller assumes the shipping cost for orders under €50 with delivery in mainland Spain and orders under €80 in mainland Portugal.
BUYER RIGHTS AND RETURN POLICY
The Seller does not guarantee its customers the availability or delivery time of the products offered on its website, except for those products for which a specific guarantee is expressly stated. The catalogue shown is merely indicative, since manufacturers or distributors do not communicate stock in advance or guarantee delivery times. This situation prevents the possibility of accurately informing its customers about the availability of the products, as well as guaranteeing a specific delivery time, which, in any case, will depend on the time taken by the manufacturer or distributor to supply the product.
At LaGrande Brand, we are committed to your satisfaction. If you are not completely satisfied with your purchase, we will refund the amount of the item using the same payment method. Please read our returns policy carefully and if you have any questions, do not hesitate to write to us at hola@lagrandebrand.com.
EXCHANGES AND RETURNS
- CHANGES -
At Lagrande brand we know how important it is for you to be comfortable with the
Size. It is important that before buying if you have any doubts, you ask us for advice on sizes. You can change your order for another size, within a maximum period of 14 days.
natural from receipt of the order.
The procedure to follow:
1- Prepare the package with the item you are returning in its original packaging.
Please also send us an email to hola@lagrande-brand.com indicating that you want an exchange, the order number and the item to be exchanged. We will respond to you in
maximum 48 working hours.
2- Contact or go to your courier office and send us the package to the address
that we provide you below. Once the item has arrived at the store and we confirm that it is in good condition, we will send you the correct size as soon as possible. Accessories, sale items, party items, outlet items or special prices are not eligible for return.
– RETURNS –
At Lagrande brand we are sorry that you did not like our garment. To start the return process, please follow these steps:
1 - Prepare the package with the item you are returning in its original packaging.
Write us an email hola@lagrande-brand.com, with your name and articles to
return.
2. Contact or go to your courier office and send us the package to the address
that we provide you below. The items must be in their original condition, they cannot be used or the labels can be manipulated.
Important!!! Until we receive the order in our store you are responsible
of delivery in perfect condition of the item to be exchanged.
When we confirm in the store that the items are in perfect condition,
We will confirm the return by email and proceed with the refund.
amount.
Accessories, sale items, party items, outlet area or
special prices are not eligible for return.
Once we receive the package and approve the return, you will receive an email
confirmation where it will be indicated that the refund amount will be paid
Within 7 business days of notification, in the same
payment method that was purchased.
If the order was made by cash on delivery, the payment will be
will be made by bizum or bank transfer, having to do it to us
be included in the return notification email.
In the event that the return is rejected, you will be notified via email and
will be returned to the customer upon payment of shipping costs
-BAD CONDITION OF THE GARMENT SENT-
We are sorry, we try to ensure that our garments are of the highest quality and we check our deliveries to ensure that they arrive in perfect condition. If not, you have 24 hours from receipt of the order to request an exchange. Write us an email to hola@lagrande-brand.com where you will indicate the order number, a photograph of the defect, the date of purchase and the name of the person who placed the order.
Prepare the package and we will send you a courier as soon as possible.
to pick it up.
Size changes are not allowed when the garment is damaged. Once we receive the package and approve the return, you will receive a confirmation email indicating that the refund amount will be paid.
Within 7 business days of notification, in the same
payment method that was purchased.
If the order was made by cash on delivery, the payment will be
will be made by bizum or bank transfer, having to do it to us
be included in the return notification email.
In the event that the return is rejected, you will be notified via email and
will be returned to the customer upon payment of shipping costs
CUSTOMER OBLIGATIONS
YOUR COMMITMENT, THE TRUTHFULNESS OF THE DATA YOU PROVIDE US
The User declares that the personal data provided at any stage of the use of this website are true.
As a User, you must know that you are solely responsible for any damage or harm, direct or indirect, that may be caused to the person responsible for this website or to a third party if you complete any form with false data or data belonging to third parties without their prior consent, causing deception, damage or harm.
In order to ensure that we can keep your data accurate and up to date, we ask the User to inform us of any changes that may occur in the data provided.
The Customer undertakes to facilitate delivery of the requested order by providing a delivery address where the requested order can be delivered during normal delivery hours (Monday to Friday from 10:00 to 13:30 and from 16:00 to 18:00). In the event of failure by the Customer to comply with this obligation, the Customer shall not be liable for any delay or failure to deliver the order requested by the Customer.
APPLICABLE LEGISLATION AND JURISDICTION
The Seller is based in Spain, and these Legal Conditions have therefore been drafted in accordance with Spanish law and applicable European Union regulations. In the event of any dispute, claims or complaints arising from or related to the use of this website, they shall be subject to the aforementioned legislation, without prejudice to the principles governing conflicts of laws applicable to each case.
Any claims or complaints arising from or related to the sale of any of the products through this website will be resolved by the court of competent jurisdiction located at the Buyer's domicile.
If you access this site from a location outside of Spain, you are responsible for compliance with all local and international laws that apply to you.